With an after-hours message in place, you can rest assured that customers feel supported-even when you’re out of office. Alternatively, create a new one or use one of the templates from this article.Īfter this, you will be able to set your automation in motion. Choose a template for your auto reply message.This will be sending your after-hours auto reply text. Select the action you want to happen next.It will be that the time of the incoming message is after your business hours. Select the trigger for your automation.Then select the option to “Create Automation.” Now you have ideas-so how do you put them in action? The steps for creating an automation will differ depending on your business messaging platform, but they should look something like this: Getting Started: How to Set Up Auto Replies We will text you back within 15 minutes of our next business day. Hello! Kilgo and Johnson Law hours are 9-6, M-F. Feel free to borrow them and tweak as needed! We’ve rounded up 21 examples of after-hours auto replies to help you craft your own. Alternatively, you may only have a business SMS number for customer service. For example, you might have a business SMS number for general messages, one for customer service, and another for dispatch and operations. You can create different auto replies for each of your shared inboxes. Then, you and your permissioned team members can reply to them. When you return to the office, you can review your shared inbox to see the messages your customers sent and the replies sent by your business texting platform’s auto-reply feature. In this case, the time period would be your out-of-office hours. You can set up your business SMS platform to send an SMS template when it receives customer messages during a certain time period. How Business Text Messaging Auto Replies Workīusiness text messaging auto replies work just like email auto replies. Instead, use after-hours auto replies to let customers know when you and your team will be available for business text messaging. You can’t reply to customers’ texts while you’re recharging at home.
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